Terms of Service

Effective September 12, 2026 · Alta Home Services LLC

1. 01Agreement

   These terms govern your use of alta-lights.com and the lighting services provided by Alta Lights, a division of Alta Home Services LLC. By using the site, requesting a quote, booking a visit, or accepting a quote, you agree to them. A signed quote or invoice adds the specific price, scope, and dates for your project. If it conflicts with these terms, the signed quote wins.

2. 02Estimates and quotes

   The instant estimate on the site is a planning figure based on the roofline footage and sections you select. It is not a contract price. A written quote is prepared after we measure your home, from Street View imagery or an in-person site visit, and is valid for 30 days unless it says otherwise.

3. 03Deposits and payment

   • •New traditional and permanent installs require a 50% deposit to reserve an installation date. The balance is due on completion.
   • •Returning traditional-lighting customers who choose to book again pay the seasonal install fee in full at booking, typically in August or September, which locks their place in the fall schedule. Booking is your choice each year. The renewal notice we send in August is an invitation, not an obligation: if you let it lapse, nothing is charged and your lights stay yours.
   • •Payments are processed by Stripe. Late balances may be assessed interest at the lesser of 1.5% per month or the maximum allowed by Utah law.
   • •We do not offer discounts. Referral credits of $75 to $100 toward a future install are the only price adjustments we make. They are applied to the referring customer's next invoice after the referred job is installed and paid.

4. 04Scheduling and site visits

   Installation dates are scheduled in the order deposits are received and depend on weather. We will contact you if snow, wind, or lightning makes rooftop work unsafe on your date, and reschedule to the next available slot. Site visits booked online can be rescheduled or cancelled at no charge with at least 24 hours of notice.

5. 05Cancellation

   You may cancel a new-install order for a full refund of your deposit up to 14 days before your scheduled installation date. Inside 14 days the deposit covers materials already purchased for your home and crew time already reserved, and is not refundable except where Utah law provides otherwise. Seasonal install fees for returning customers are refundable until we begin work on your home.

6. 06Our work on your property

   • •We attach lights with fascia and gutter clips only. We never drive fasteners through shingles or roofing membrane, so your roof warranty is not affected.
   • •Permanent Bosso systems are attached to the fascia with the manufacturer's track and are UL Listed low-voltage installations.
   • •You are responsible for telling us about known hazards, fragile fixtures, pets, and any HOA restrictions before we arrive.
   • •We carry general liability insurance and will repair damage caused by our crew's negligence. We are not responsible for pre-existing conditions such as loose fascia, damaged gutters, or failing exterior outlets.

7. 07Ownership of lights and equipment

   For traditional holiday lighting, the C-9 strings, clips, and storage bins purchased in your first season are yours outright from the day they are installed. Bosso permanent systems become your property when the final balance is paid.

   You are never obligated to use Alta Lights again. There is no annual contract, no auto-renewal, and no fee for leaving. If you choose a different installer next season, or decide to hang the lights yourself, tell us and we will hand your equipment back within 14 days, coiled and labeled by section exactly as we store it. We hold your lights between seasons as a courtesy, never as leverage. Customers come back because the work is good, and that is the only reason we want them to.

8. 08Warranty

   Traditional installs carry a season-long workmanship guarantee: if a run sags, goes dark, or a clip lets go, we fix it. Bosso permanent systems carry the manufacturer's 5-year product warranty, serviced by Alta Lights as a certified dealer. Full coverage details are on our Warranty page. Wire approaching its eighth to tenth season may be flagged for replacement, which is quoted separately.

9. 09Website use

   • •You may use the site to learn about our services and to request quotes and bookings for property you own or are authorised to act for.
   • •You may not scrape the site, submit false or automated requests, or attempt to access installer or administrative areas.
   • •Lighting previews generated for your home are provided for your planning and are not a guarantee of the exact appearance of the finished install.
   • •All site content, photography, and renderings are owned by Alta Home Services LLC or its licensors and may not be reused without permission.

10. 10Text messages

    If you opt in, we send text messages about your quote, scheduling, and account. Reply STOP to opt out at any time. Our Privacy Policy describes the program in full.

11. 11Limitation of liability

    To the extent Utah law allows, the total liability of Alta Home Services LLC for any claim arising from our services or this site is limited to the amount you paid for the affected job. We are not liable for indirect or consequential losses, such as lost enjoyment of a display during an outage caused by weather or utility power.

12. 12Governing law

    These terms are governed by the laws of the State of Utah. Any dispute will be resolved in the state or federal courts located in Salt Lake County, Utah, after both sides have made a good-faith attempt to resolve it directly.

13. 13Changes

    We may update these terms from time to time. The effective date above shows the current version. Changes apply to quotes accepted after that date.